Bad phone support:
Hi, I have two problems: you have put a hold on my credit, and the automated report of my balance suggests that I haven't been credited with the payment I arranged last week.
OK, can you tell me [elided] and the confirmation number?
1234567890-0
Let me go look that up
[Music]
OK, I checked our records - you must have made that payment through our website...
No, I made this payment by phone, speaking to one of your representatives.
But that confirmation number isn't a direct transfer number. You must have gone to the website after speaking to our representative last week...
Could I speak with your supervisor please?
Good Phone Support:
Of course.
[Music]
Hi, this is supervisor, how can I help you?
Hey, are you trying to scam me? You sound just like the front line rep.
It's just the font, sir. The author of this weblog doesn't like underline, which leaves a limited number of voices available.
Oh, OK. I have four problems; you have put a hold on my credit, the payment I arranged last week hasn't been credited to my account, your front line rep is confused because she cannot reconcile my description of the events with the confirmation number I was given, and your front line rep seems to think my highest priority is correcting my description of the events. Which problem would you like to address first?
July 16, 2004 1:12 PM
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