I think I was just lied to.
I placed an order with Eddie Bauer via the web on the 26th. I received a shipping notice on the 28th. The web site's tracking info says, and I quote,
Delivered at 3:08 pm on June 30, 2006 in HOUSTON,TX 77040 US
Since it did not arrive here, I called customer service.
According to them, it's in the system to arrive on the 10th.
I say, the website says it was delivered on the 30th.
EB: Oh, that probably just means it reached the post office.
Thinking: It takes ten days to get from the post office two miles away to my apartment?
So you have access to some extra information I don't that says it hasn't been delivered? Even though the website says it was delivered? Thinking: Gosh, that's some bad usability on the website.
EB: Yes. If you haven't received it by the 10th, call us on the 11th.
So I hang up.