My experiences with Comcast customer service have been positive, despite Comcast's miserable reputation across the net. However, note that Comcast only recently took over from Time-Warner in Houston, and so Houston service is probably still mostly former Time-Warner personnel.
That being said, it took me only ten minutes to exchange my DVR for an HD DVR. I am, admittedly, a block away from a payment center, which are widely spaced, so it's much more convenient for me than someone else. The payment center itself was attractive and well-staffed by efficient service reps.
When I arranged for a service call a couple of months ago, I had to wait three days, but the dude came on a Sunday morning, exactly as scheduled, and fixed my problem with no hassle.
Admittedly, I haven't had any problems with the cable modem, which are legendary sources of service hell when they go bad. (The dude who installed it also seemed to know what he was doing.)
Basically, they seem to know where their towels are.
Posted by Greg at June 26, 2008 11:42 AM
Comcast works most of the time.
When you have a problem...it is a big problem!! First, the phone syastem from hell Next, if you reach a human, they most of the time they can not help you. I think Comcast management; treats customers, employees and stockholders very badley.
Joe